Your Guide to Flower Returns and Complaints in Somers Town

Returns, Refunds & Complaints Policy

Our Fresh Flowers Guarantee in Somers Town

At Flower Delivery Somers Town, our commitment is to deliver premium, beautiful fresh flowers to your doorstep, whether for households or businesses in the local area. As your trusted Somers Town florist, we uphold a guarantee for flower freshness and quality, ensuring you receive blooms at their best every time.

Damaged-on-Arrival Policy

We take every precaution to package and handle your flowers with care so they arrive in perfect condition. However, if your flowers arrive damaged or wilted, please notify us on the same day of delivery. This helps us maintain our high standards and swiftly resolve any concerns. To assist us, please provide a photo of the damaged bouquet and details of your order. Our team will assess the situation immediately.

Freshness Window

Your satisfaction is our priority, and we promise that every arrangement is crafted with the freshest flowers available. We guarantee that your flowers will remain fresh for at least five days from the delivery date, provided they are cared for according to our floral care instructions. If your flowers do not meet this freshness standard, simply reach out to us within this period, and we will gladly assist you.

Refund and Replacement Options

If there are any issues with the product you receive, we offer two resolution options:

Replacement: We will deliver a fresh, new bouquet to your chosen address at a convenient time.
Refund: If you would prefer, we can process a full or partial refund, depending on the nature of the issue.

Our goal is to ensure that every customer who trusts us with their special moments is delighted with the flowers and the service provided.

Complaints Procedure

Should you have a complaint regarding your order, our service, or your overall experience, we encourage you to contact us as soon as possible. When submitting your complaint, please include your order details and a description of the issue. All complaints are taken seriously and investigated promptly. Our team is committed to resolving complaints efficiently and will keep you informed throughout the process.

Trusted Local Florist in Somers Town

As a dedicated Somers Town florist, Flower Delivery Somers Town is proud to serve our local community—delivering fresh, beautiful flowers to homes and businesses nearby. Our longstanding reputation is built on reliability, customer satisfaction, and our promise of floral excellence every time you order from us.