Somers Town Flower Delivery: Online Ordering Terms & Conditions Explained

Terms & Conditions for Online Flower Delivery - Somers Town

Introduction

Welcome to Flower Delivery Somers Town, the trusted local provider of fresh flowers delivered throughout Somers Town and surrounding areas. Our e-commerce platform enables you to select, order, and pay for a variety of handpicked floral arrangements online, with prompt delivery to your chosen address. By accessing or placing an order via our website, you agree to comply fully with these Terms and Conditions, which form a legally binding contract between you and Flower Delivery Somers Town. Please read these Terms carefully before placing your order, as they explain your legal rights and obligations related to our flower delivery services across Somers Town and nearby locations.

About Us

Flower Delivery Somers Town provides an online service for the sale and delivery of fresh flowers and selected gifts. Our flower delivery services are available to customers within Somers Town and neighbouring areas as specified on our website at the time of ordering. All products, services, sales, and deliveries provided via our e-commerce site are subject to these Terms and Conditions. If you have any questions regarding these Terms, please refer to our website FAQs or get in touch via the contact form provided on our website.

Service Eligibility

By placing an order with Flower Delivery Somers Town, you confirm that you are at least 18 years of age and legally capable of entering into binding contracts. Orders are only accepted for delivery addresses within Somers Town and locations specified as within our delivery area at the point of purchase. We reserve the right to refuse delivery where the provided address falls outside our operating area.

Order Process

Orders for flower delivery can be placed through our online store at any time. The ordering process involves:

Browsing displayed flowers and gift items, choosing options and arrangements.
Specifying delivery details, including recipient name, address, contact information, and your desired delivery date.
Reviewing your order for accuracy, including product choices and personal message, if relevant.
Providing payment details to securely complete your purchase.

After you have entered all necessary information and made payment, you will receive an email confirmation acknowledging we have received your order. Acceptance of your order, and completion of the contract between us, will take place when we dispatch the products for delivery. We may contact you if additional information is needed or if there are any issues affecting the fulfilment of your order.

We aim to ensure all flowers arrive fresh and on your preferred date. However, during peak periods or for reasons outside our control, delivery on the requested date cannot always be guaranteed. If your chosen flowers are unavailable, we will contact you to offer suitable alternatives of equal or greater value.

Product Availability & Substitution

While we endeavour to ensure all products shown on our website are available, flowers and arrangements are subject to seasonal variation and availability. In the rare event that particular blooms or products are unavailable on your delivery date, we reserve the right to substitute items with similar products of equal or higher quality and value. Any substitutions made will ensure your bouquet maintains the look, feel, and overall value advertised.

Pricing and Payment

All prices are clearly displayed in Pounds Sterling (GBP) and include VAT where applicable. The price of each product includes local delivery within Somers Town and stated nearby areas, unless specifically stated otherwise. Any additional delivery costs for outlying zones, timed delivery, or special handling will be clearly shown prior to checkout.

We accept payment through secure online methods displayed at checkout. Full payment is required at the time of order placement. If payment cannot be processed or is declined, your order will not be accepted. We take secure payments seriously and do not store your financial details beyond what is required to complete your transaction in accordance with UK data protection laws.

Delivery

We offer local delivery services throughout Somers Town and designated neighbouring areas. During the order process, you can specify a preferred delivery date and whether your order is for same-day, next-day, or future delivery (subject to product availability and cut-off times). We will endeavour to deliver on your chosen date but do not guarantee specific delivery times. Delivery hours typically run from morning until early evening, excluding mandatory holidays.

For successful delivery, it is your responsibility to ensure correct delivery address and recipient contact details are provided. If no one is available to accept the order, our team will follow reasonable procedures, such as leaving with a neighbour, in a safe place, or returning the item to our local premises. A calling card will be left where possible. Additional delivery attempts may incur extra charges.

Customer Cancellations

If you wish to cancel an order, you must contact us as soon as possible after placing it. Cancellations are only accepted if your order has not yet been prepared or dispatched for delivery. For cancellations made in good time, a full refund (less any payment processing fees) will be provided. Once your flowers have entered preparation or are out for delivery, cancellations may no longer be possible and charges may apply. For bespoke or personalised orders, you may not be able to cancel once preparation has begun.

To cancel your order, please provide your order reference and relevant details using the online cancellation form provided on our website.

Returns and Refunds

Due to the perishable nature of flowers, returns are normally not accepted unless the products are damaged, incorrect, or do not meet the expected standard at the time of delivery. If you are unsatisfied or experience issues with your order, notify us within 24 hours of delivery with supporting evidence. We will assess your complaint and, where justified, offer a suitable remedy, which may include a replacement or refund. Refunds are made to the original payment method within 7-10 days of approval.

We regret that we cannot be responsible for problems arising from incorrect address details or failure to follow care instructions supplied with your flowers.

Our Liability

We take every reasonable step to ensure the quality and timely delivery of your flowers. Our liability for any loss or damage that you suffer as a result of us breaching these Terms is strictly limited to the purchase price you paid for the relevant products and delivery. We do not accept liability for consequential or indirect losses, or for events which are outside our reasonable control, including but not limited to severe weather, labour disputes, pandemics, or acts of government.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or your statutory rights as a consumer under applicable UK law.

Intellectual Property

All content on the Flower Delivery Somers Town website, including images, designs, text, and trademarks, remain the intellectual property of Flower Delivery Somers Town or our licensors. You may not use, copy, or distribute any content for commercial purposes without our explicit written consent.

Your Privacy

We respect your privacy and handle all personal information in accordance with current UK data protection legislation. Information you provide during the ordering process is used solely for the purpose of fulfilling your order and will not be shared with third parties except as required for delivery or legal purposes. For details, please refer to our website privacy notice.

Amendments to These Terms

We reserve the right to update or amend these Terms and Conditions at any time. Significant changes will be published on our website and, where applicable, notified to customers placing new orders. Your continued use of our website and services confirms your acceptance of any revised Terms from the date they become effective.

Governing Law and Jurisdiction

These Terms & Conditions and any disputes arising from ordering with Flower Delivery Somers Town shall be governed by and construed in accordance with the laws of England and Wales. You and Flower Delivery Somers Town agree to submit to the exclusive jurisdiction of the courts of England and Wales for all matters and disputes related to these Terms or your use of the service.

General Provisions

If any provision of these Terms is deemed unlawful, void, or unenforceable, that provision will be severed from the remainder to the extent necessary with all unaffected provisions remaining in full force. No waiver of any condition by us shall be regarded as a waiver of any subsequent breach.

These Terms & Conditions form the entire agreement between you and Flower Delivery Somers Town relating to your use of our flower delivery service and supersede all prior agreements, communications, or understandings. You may not transfer your rights under these Terms to another party.

Applicability

These Terms & Conditions apply to all customers and orders placed for flower delivery throughout Somers Town as well as the surrounding areas indicated on our website. Please ensure you read and understand these Terms before placing your order. By ordering from us, you agree to be legally bound by the provisions described above. If you do not accept these Terms, you are not permitted to use our online flower delivery service.

Thank you for choosing Flower Delivery Somers Town for your floral needs. We are committed to providing high-quality products and reliable service for every occasion across Somers Town and neighbouring communities.